Frequently Asked Questions

Below are a number of questions that are regularly asked by guests.
If you have any questions not covered below please feel free to contact us.

  • How do I check availability?

    Check the Availability page or alternatively drop us an email or give us a call. Our email address and telephone numbers can be found on the Contact page.

  • How do I make a reservation?

    Once you have checked availability, please request a Booking Form. Your dates will be secured once you have returned the completed form and your deposit has been paid.

  • How much is the deposit?

    The deposit is £125/$250 per week or part week booked.

  • How do we pay the deposit/balance?

    There are several options available to make payment. Online bank transfer is our preferred method of payment but you may also pay by credit card, either via PayPal or our management company.

  • When is the balance due?

    The balance is due 10 weeks prior to your arrival date.

  • Is the villa suitable for young children?

    "The Oaks" is suitable for our youngest guests. As it is a single storey home there are no stairs to worry about. We provide a highchair, stroller/ pushchair, a travel cot/crib ( including linens), changing mat and play mat, along with a selection of toys and games. There is a pool safety fence which will be in place for your arrival. This can be removed if you wish, however it is your responsibility to ensure that the pool area is supervised at all times when being used by children.

  • How do we gain access to the villa?

    There is a lock box adjacent to the front door of the villa. Before your arrival you will be provided with a 4 digit code which will open the lock box. The key for the front door will be inside.

  • What do we need to bring with us?

    Just yourself and your clothes, our villa is fully equipped to be like a home away home and has all the bed linen, towels and pool towels you will need. For your convenience the housekeeper will leave toilet tissue and soap in each bathroom for your arrival. This will allow you time to shop for further supplies. Please note that the property is offered on a self-catering basis and no food and/or cleaning supplies are provided. For your health and safety, any such items left by previous guests will be disposed of by the housekeeper.

  • Does the villa have a home laundry?

    The villa is fully equipped for doing laundry and has a large washing machine, tumble dryer, iron and ironing board.

  • Do we need pool heating?

    Optional pool heating is recommended between October and April. If you do not wish to decide before you arrive, we are able to turn the pool heat on via the internet so a quick email to ourselves and it can be turned on instantly. However, please be aware that if you decide to have the pool heated after your arrival, then it will take a minimum of 24 hours to heat up and is chargeable from the day it is turned on. In this instance our management company would collect payment either in cash or by credit card.

  • Why is there a screen over the pool area?

    The screen is made from a fine mesh and is there to stop insects, debris and any Florida wildlife from reaching you and the pool. The enclosure does not block the sun’s rays so be sure to wear sunscreen whilst on the pool deck.

  • Who do we contact during our stay if we have any queries or problems regarding the villa?

    Should you require assistance with any aspect of our villa during your stay, our property management company are are only a telephone call away. They are locally based and you will be provided with their contact details prior to your arrival.

  • How far is the nearest restaurant/supermarket?

    Publix supermarket, for all your grocery shopping, is literally a few minutes drive away at Champions Gate. In the same location you will find an ever increasing selection of bars and restaurants to suit all tastes.

  • What are Check-In and Check-Out times?

    Check-In is 4pm on day of arrival.

    Check-Out is 10am on day of departure.

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